Reference

Your Rights and Our Legal Commitments

finlank operates with a clear set of terms and conditions that define how your account, your data and your transactions are handled.

Account TermsPrivacy PolicyData RetentionCookie PolicyJurisdiction Notice

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How Our Policies Apply to Your Account

finlank Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to finlank and the use of any account feature — including deposits via UPI, Paytm or PhonePe — is subject to local law in your region and is available only where that law permits. By creating an account, you confirm that you have read and

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accepted the terms in force at the time of registration. We update our policies when legal requirements or platform practices change, and we notify account holders via the registered email address on file. Jurisdiction-specific conditions may apply to certain features, and it remains your responsibility to
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verify that access is permitted under the laws applicable to you. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us With Any Legal or Policy Query

If you have a question about our terms, need to exercise a data right, or want to raise a legal concern, our support team has dedicated channels to handle these requests.

Legal Email Send your legal queries, data access requests or account-condition questions to our dedicated legal inbox. We acknowledge within 24 hours and respond fully within the period required by applicable law in your region.

Live Chat Support Our live chat agents are on hand to direct you to the right legal document, explain a specific clause in plain language, or escalate your concern to our compliance team for a formal written response.

Written Request For formal requests — such as data deletion, account closure or a copy of the personal information we hold — submit a written request through your account settings page and we will process it under our data retention schedule.

DATA AND ACCOUNT SECURITY

How finlank Handles Your Data and Security

We apply industry-standard security practices to every layer of your account — from how personal data is stored to how transactions via UPI, Paytm and PhonePe are processed.

Data Storage

Personal data you provide at registration is stored on encrypted servers. We do not sell your information to third parties. Access is restricted to staff and systems that require it to operate your account or meet a legal obligation.

Cookie Policy

We use functional and analytical cookies to keep your session active, remember your preferences and measure how pages perform. You can manage or withdraw cookie consent at any time through the preferences panel in your account.

Account Security

Two-step verification is available on all accounts. We recommend enabling it immediately after registration. Any suspicious login attempt triggers an automatic alert to your registered email address so you can act without delay.

Retention Schedule

We retain account records for the period required by applicable financial and regulatory law in the jurisdictions where we operate. Once the mandatory period expires, data is deleted or anonymised on a rolling schedule.

Your Data Rights

You may request a copy of the personal data we hold, ask us to correct inaccuracies or submit a deletion request — where permitted by law. Requests are processed within 30 days or the period required by local regulation, whichever is shorter.

Legal Contact

Direct all formal legal correspondence to our compliance team via the legal email address listed in the support section above. Include your account ID, the nature of the request and any relevant reference numbers so we can respond accurately.

Common Legal Questions About Your Account

We have compiled the questions our account holders ask most frequently about terms, data rights and legal obligations. If your question is not answered here, reach us via the contact paths listed in the support section.

The complete Terms and Conditions document is available in your account under Settings > Legal Documents. It is also linked in the footer of every page on finlank.com. We keep the live version there; the date of last update is shown at the top of the document.

Availability depends on local law in your specific state or territory. Check the jurisdiction notice within the Terms and Conditions for a current list of regions where access is permitted. If your state is not listed, access may be restricted by applicable law.

We collect the information you provide at registration — name, email address, date of birth and payment details such as your UPI handle or Paytm number. We also collect device and session data automatically to maintain security and improve platform performance.

Yes. Submit a data access request through your account settings or by emailing our legal team. We will compile and deliver the information within 30 days, or within the period required by the law applicable in your region, whichever is shorter.

Send a written deletion request to our legal inbox with your account ID. We will process it within the legally required period. Note that some data must be retained for the duration required by financial and regulatory law before it can be deleted.

When you close your account, we retain transaction records and identity verification documents for the period mandated by applicable law. After that period expires, your data is deleted or irreversibly anonymised according to our published retention schedule.

We send a notification to the email address registered on your account before any material change takes effect. The updated document is published on finlank.com with a revised date at the top. Continued use of the platform constitutes acceptance of the new terms.

Your Rights and Our Legal Commitments

Reach Us With Any Legal or Policy Query

How finlank Handles Your Data and Security

Data Storage

Cookie Policy

Account Security

Retention Schedule

Your Data Rights

Legal Contact

Common Legal Questions About Your Account

01 Where can I read the full Terms and Conditions?

02 How do I know if finlank is available in my region of India?

03 What personal data does finlank collect when I open an account?

04 Can I request a copy of all the data you hold about me?

05 How do I request deletion of my personal data?

06 What happens to my account data if I close my account?

07 How will I be notified if the Terms and Conditions change?

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