Reference

Terms That Govern Your finlank Account

Before you open an account with us, these terms set out exactly what you agree to, what we commit to, and how disputes are handled between you and…

Account Eligibility RulesUser Rights & ObligationsJurisdiction-Dependent AccessData Handling PolicyDispute Resolution Process

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What These Terms Cover and How They Apply

finlank Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have with finlank — from the moment you register an account through to any withdrawal you make via UPI, Paytm, or PhonePe. They govern your use of the platform where access is permitted under local law, and they form

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a binding agreement between you and finlank. We may update these terms periodically; when we do, we will notify you through the email address on your account before changes take effect. Continued use of your account after that notice period means you accept the updated terms.
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If you disagree with any revision, you may close your account before the effective date. Access to certain features depends on your region and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account rights, our support team is available around the clock.

Live Chat Start a live chat session from any page on finlank. Our agents handle terms queries, account access issues, and data requests directly in the chat window without long wait times.

Email Support Send a detailed message to our support address for written records of your query. We reply to terms and policy questions within one business day and keep a thread of the conversation for your reference.

Help Centre Our Help Centre hosts the current version of these terms alongside answers to common account questions. You can search by topic or browse the policy section to find the clause most relevant to your concern.

HOW WE PROTECT YOU

Data, Security and Your Account Rights Under These Terms

Our commitment under these terms goes beyond standard legal text. We outline here how we handle your information, secure your account, and give you control over your data at every stage.

Data Retention Policy

We retain your account data only for as long as required by applicable law or for the period your account remains active. Once you request closure, we delete personal data within the timeframe set out in our privacy annex to these terms.

Cookie Handling

finlank uses session and preference cookies to keep your account settings consistent across visits. You can adjust cookie permissions from your browser settings at any time without affecting your ability to log in or make deposits via UPI or Paytm.

Account Security Measures

Your account is protected by password encryption and optional two-factor authentication. Under these terms, you are responsible for keeping your login credentials private; we are responsible for securing the data held on our servers.

Right to Access Your Data

You have the right to request a copy of the personal data we hold on your account. Submit a data access request through live chat or email and we will deliver your file in a readable format within 30 days of the request.

Request a Correction

If any detail we hold on your account is inaccurate — name, contact address, linked PhonePe or UPI number — you can request a correction at any time. We process correction requests within five business days and confirm the update by email.

Who to Contact for Policy Changes

Direct any formal request regarding these terms — including data deletion, objections to processing, or account closure — to our dedicated policy team via the email address listed in the Help Centre under the Terms section.

Frequently Asked Questions About Our Terms

Below are the questions we receive most often about these terms, your rights as an account holder, and how to act on them. If your question is not covered here, our support team can address it directly.

Yes, these terms apply to any account opened where local law permits. Access and eligibility depend on local law in your region, and by registering you confirm that your use is lawful where you are located in India.

No. We notify you by email before any material change takes effect. You will have a notice period to review the update, and you may close your account before the new terms apply if you do not accept them.

Submit a data access request via live chat or our support email. We will compile your account data and deliver it in a readable format within 30 days. There is no fee for a standard data access request.

When you close your account, we begin the deletion process for your personal data in line with applicable law. Some records may be retained for the minimum period required by regulation before being permanently removed from our systems.

Yes. All transaction records, including those for deposits and withdrawals made via UPI, Paytm, and PhonePe, fall under our data handling policy. You can request a transaction history through your account dashboard at any time.

Raise a dispute through live chat or email support with a clear description of the issue. Our policy team reviews account-level disputes against the current version of these terms and responds in writing within five business days.

Contact us via live chat or the support email listed in the Help Centre. Include the detail that needs correcting — such as a linked Paytm number or registered name — and we will update it within five business days and confirm by email.

Terms That Govern Your finlank Account

How to Contact Us About These Terms

Data, Security and Your Account Rights Under These Terms

Data Retention Policy

Cookie Handling

Account Security Measures

Right to Access Your Data

Request a Correction

Who to Contact for Policy Changes

Frequently Asked Questions About Our Terms

01 Do these terms apply to me if I access finlank from India?

02 Can finlank change these terms without telling me?

03 How do I request a copy of the data finlank holds on my account?

04 What happens to my data if I close my account?

05 Are my UPI or PhonePe transaction records covered by these terms?

06 What should I do if I believe these terms have been applied incorrectly to my account?

07 How do I ask finlank to correct inaccurate information on my account?

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