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How finlank Handles Your Personal Data

At finlank, we treat every piece of data you share with us as something we are responsible for — not just a record in a database.

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finlank How finlank Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, our dedicated privacy contact paths are available around the clock.

Email Data Requests Send your data access, correction or deletion request to our privacy inbox. Include your account email and the specific data you want us to act on. We aim to confirm receipt within 24 hours and resolve within 72 hours.
Live Chat Support Our live chat team can log a privacy request on your behalf and escalate it to the data team immediately. Available around the clock — start a chat from the help icon inside your account dashboard.
In-Account Help Centre Navigate to Settings then Privacy in your finlank account to submit a structured data request directly. This channel links your request to your account record automatically, speeding up the verification step.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at finlank

We use a layered security approach — encryption in transit, access controls at rest, and periodic audits — to keep your account data safe.

Data We Collect

We collect your name, email, phone number and payment reference details when you register and transact. We do not collect more than what is needed to run your account and process deposits through UPI, Paytm or PhonePe.

Cookie Policy

Cookies on our platform cover session continuity, language preference and anonymous page-load analytics. You can manage cookie preferences from your browser settings at any time without losing your account data or login credentials.

Account Security Measures

All account data is encrypted using industry-standard TLS in transit. Access to your personal records internally is restricted to authorised personnel only, and each access event is logged for audit purposes.

Data Retention Schedule

Active account data is retained for the life of your account. After account closure, we retain only the minimum records required by applicable Indian law, typically for a period defined by financial regulation, then securely purge them.

Third-Party Sharing

We share your data with payment processors (UPI, Paytm, PhonePe networks) solely to complete your transactions. We do not sell, lease or trade your personal data to advertisers or unrelated third parties under any circumstances.

Requesting Data Changes

You have the right to request a copy of your data, correct inaccuracies or ask for deletion where local law allows. Submit your request via email, live chat or the in-account Settings panel and we will handle it within 72 hours.

Your Privacy Questions About finlank, Answered

We have put together answers to the questions we receive most often about how finlank manages personal data. If your question is not covered here, reach our privacy team through live chat or email and we will respond within 72 hours.

We collect your name, email address, phone number and, when you make a deposit, the payment reference from your UPI, Paytm or PhonePe transaction. We do not store full card numbers or payment-app passwords on our servers.

Your data is used to maintain your account, process deposits and withdrawals, send transactional emails and comply with applicable Indian regulations. We do not use your data for profiling or sell it to third-party advertisers.

Yes. Submit a data-access request via email or through the Settings panel in your account. We will compile and send you a copy of your personal data within 72 hours of verifying your identity, where local law allows this right.

Contact our privacy team through live chat, email or the in-account help centre and specify that you want your data deleted. We will action the request within 72 hours, retaining only what Indian regulations require us to keep.

We share only the minimum data needed for payment processing with UPI, Paytm and PhonePe networks. No personal data is sold, traded or shared with advertisers or unrelated companies — ever.

After closure, we retain the minimum records required by applicable Indian financial regulations for the statutory period, then securely and permanently delete them. We do not keep data beyond what the law requires.

We use session cookies for login continuity, preference cookies for language settings and anonymous analytics cookies for aggregate traffic data. You can disable non-essential cookies in your browser at any time without affecting your account access.

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